If you are a Wholesaler or Retailer, Genesis are happy to supply a sample product for your inspection. Our samples are sent under the following conditions and we trust you understand our position. By requesting a sample you agreed to abide by these conditions.
All samples will initially be charged for at trade rates plus standard postage. If an order is received within 14 days of the sample delivery, then the sample costs will be deducted from the first order and then become free of charge/gifted and stated on the first invoice as FOC.
We fully understand however that sometimes the product is not what you are looking for and therefore you would not wish to keep it. If we do not receive an order, Genesis politely requests the return of our sample (recorded delivery) for a prompt refund.
Proto-type manufacture. Design time and our services
There is no such thing as a free lunch! You could however have lunch on us. You are assured that if you place an order with us for products/samples/prototypes that we have worked on, our design time will be given as goodwill. As a rule we charge per product (and material costs) which will be discussed with you at the outset. Naturally these costs can not be detailed here (how long is a piece of string?) and will vary from product to product. Generally though we look to charge £45 per hour for design time should the project not get off the ground for any reason but these minimum costs can vary with other factors such as fabric sample purchases etc.
These conditions are applied to keep the costs and waste to a minimum which keeps the prices low for our current customers. Our design and manufacture time is both precious and costly. Our price points are fantastically low as a result of our discipline and management of these aspects.
waste high + costs high = expensive product prices
waste low + costs low = happy customers
We look forward to sending you a sample and are confident you will become one of our valuable customers.